How your community feels, talks and grows: mood, topics, unanswered questions, people of the week, reactions and rhythm.
Insights shows how your community felt and talked over the range you pick. It has two views, Simple and Advanced. Switch between them at the top of the page.Pick the range at the top: 24h, 7d, 30d, or More for presets like last 14 days, this month, or a custom From and To.
Mood score from -100 to +100, a one-line read such as “Mostly positive”, the change against the previous period and the positive, neutral and negative split
Messages
Member messages, the change against the previous period and a bar per day
Talking
How many members spoke up out of everyone in the chat, split into regulars, members who came back and first-timers
Questions
The share of questions collony AI answered and how fast
Best time to post
The busiest hour of the period, in UTC
Most loved message
The message with the most reactions, and who reacted
Favorite emoji
The most used emoji and the runners-up
Streak
Days in a row with messages
People of the week
The most active member, the brightest voice and one to watch (lowest mood)
The top of the Advanced view shows mood per day, member messages, reactions, bot answers, removed messages and how many members talked or only reacted. Below it are six tabs.
Overview
Members
Reactions
Sentiment
Rhythm
Messages
How busy the community is.
Activity timeline: messages over time, live, with zoom levels from 1h to 30d. Drag across the chart to zoom in. Shaded bands mark Surge Guard slow-mode periods.
Daily active members: members who sent a message and members who only reacted, per day
Questions and the assistant: the share of questions answered by collony AI, by members or left unanswered, the median answer time and answer time per day
Who talks the most, whose messages get reactions and who reacts.
Engagement: a funnel from members in the chat to those who reacted, talked, got reactions and were loved (5 or more reactions), against the previous period
Member map: each member placed by messages and mood, sized by reactions received
Most active, Most reacted-on and Top reacters rankings
The messages the community loved most, with who reacted and when, and the emojis members use most.
The mood of the chat, scored message by message.
Positive, neutral and negative share with message counts, and the net mood
Mood over time, with the range of net mood and the busiest day
Most positive members and Most negative members, with message count and average score
Persistent negativity from the same accounts often comes before trouble. Check those members before it turns into an incident.
When the community is active, in UTC: a calendar of recent weeks, the busiest day and weekday, the longest streak, activity by weekday and by hour, and a weekday by hour heatmap.Use it to time announcements and AMAs, and to set your Schedule.
The scored messages behind the numbers, so you can read what members actually said.
