These Terms of Service (“Terms”) govern your access to and use of the collony.ai AI Community Moderator (“collony.ai,” “we,” “us,” or “our”), which provides AI-assisted moderation and support services for online communities.
By accessing or using collony.ai, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.
1. Services
collony.ai provides an AI-powered community moderation platform that may:
Monitor and moderate messages to enforce configured rules
Respond to questions using customer-supplied knowledge
Assist administrators in managing communities on platforms such as Telegram and Discord
collony.ai supports moderation and insight but does not replace human judgment.
2. Account Responsibility and Authorization
You must be authorized to manage or administer the community where collony.ai is deployed.
You are responsible for:
All activity performed using collony.ai in your communities
Configuring moderation rules, permissions, tone, and settings appropriately
Ensuring your use of the service complies with applicable laws, platform policies, and community guidelines
collony.ai acts based on the configuration and content you provide. You remain fully responsible for how the service is used within your communities.
3. Acceptable Use
You agree to use collony.ai only in compliance with:
These Terms
Community rules you configure
Applicable laws and regulations, including GDPR
You must not misuse the service, attempt unauthorized access, interfere with system operation, or use collony.ai for unlawful purposes.
4. Privacy and Data Usage
collony.ai analyzes community messages to provide moderation and insight features. Some data may be transmitted to third-party AI providers (such as OpenAI) for processing, and logs may be stored for observability and troubleshooting.
Details about data processing, retention, and user rights are described in our Privacy Policy.
5. Payments and Billing
If you purchase paid services:
Subscriptions are billed in advance on a monthly or annual basis
Plans renew automatically unless canceled before the renewal date
Payments are processed securely by Stripe, collony.ai does not store payment details
Fees are non-refundable except where required by law
6. Intellectual Property
collony.ai and all related software, features, and content are the exclusive property of collony.ai or its licensors. These Terms do not grant you ownership rights in the service.
7. Customer Knowledgebase Content
If you upload documentation, FAQs, or other content:
You remain fully responsible for its accuracy, legality, and safety
collony.ai does not verify or endorse customer-supplied content
collony.ai is not responsible for harm or damages resulting from reliance on such content
8. AI Output Disclaimer
collony.ai generates automated responses using probabilistic models and customer-provided content. We do not guarantee the accuracy, completeness, or suitability of AI-generated responses.
AI outputs should not be relied upon as professional, financial, legal, or medical advice.
9. Third-Party Services
collony.ai relies on third-party platforms and services (including messaging platforms, AI providers, and payment processors). We are not responsible for interruptions, limitations, or changes caused by third parties.
10. Termination
We may suspend or terminate access to collony.ai if you breach these Terms, misuse the service, or engage in unlawful activity.
You may stop using collony.ai at any time by removing it from your communities.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated through reasonable means, such as email, in-app notice, or our website.
12. Disclaimer of Warranties and Limitation of Liability
collony.ai is provided “as is” and “as available.”
To the extent permitted by law:
We disclaim all warranties, express or implied
We are not liable for indirect, incidental, or consequential damages, including loss of data, revenue, or reputation
This does not limit liability that cannot be excluded under applicable law.
13. Indemnification
If you use collony.ai for business purposes, you agree to indemnify and hold harmless collony.ai from claims arising from your misuse of the service or violation of these Terms.
14. Governing Law
If you are a consumer in the EU, these Terms are governed by applicable EU consumer protection laws and local courts.
If you are a business user, these Terms are governed by the laws of Lithuania, and the courts of Vilnius shall have jurisdiction.
15. Contact
For questions about these Terms, contact us at hello@collony.ai.
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