Question 1

What's included in the free trial?

Accepted Answer

Every plan includes a 7-day free trial with full access to all features on that tier. No credit card required to start.

Question 2

Can I switch plans?

Accepted Answer

Plans scale with your usage and the platforms you need. Telegram is available from Starter. If you add Discord, you'll need to be on Pro or above. As your credit usage grows, collony will notify you before automatically upgrading your plan.

Question 3

What are credits?

Accepted Answer

Every message collony analyzes or responds to uses one credit. Starter gets 1,000 credits/day, Pro gets 2,000/day, Business gets 5,000/day.

Question 4

What happens if I run out of credits?

Accepted Answer

Moderation continues but AI chat responses pause until the next day's credits reset. You can upgrade your plan at any time to increase your daily limit.

Question 5

Does collony replace my community managers?

Accepted Answer

No. collony handles the repetitive work and covers gaps in coverage – nights, weekends, time zones. Your team stays in control of decisions and tone.

Question 6

Is there a long-term contract?

Accepted Answer

No. All plans are monthly with no commitment. Annual billing is available at a discount.

Question 7

Can I try collony before paying?

Accepted Answer

Yes. The Starter plan is free and lets you try basic moderation with a limited number of messages. You can upgrade at any time if you need more volume or features.

Simple pricing that grows with your community